After‑Sales Service

FLOAUTO has built a comprehensive and highly responsive after‑sales service system designed to support customers wherever they operate. At our Shanghai headquarters, a dedicated company‑level service department — led by experienced service supervisors — centrally coordinates all service activities to ensure consistent, professional, and reliable support.
Across major user cities throughout China, FLOAUTO maintains local service stations that deliver fast, convenient on‑site assistance. Each station is stocked with commonly used FLOAUTO spare parts, enabling immediate response and minimizing downtime for critical equipment.
When a customer reports an equipment fault — whether by phone, fax, or email — our service personnel and technical engineers act at once. Within one hour, the issue is accurately diagnosed and preparations for troubleshooting are completed. Our service staff, supported by engineering personnel when required, will arrive on site within 24 hours to resolve the problem and restore normal operation.
For customers outside of China, FLOAUTO partners with authorized Channel Partners who are trained, equipped, and fully supported to deliver the same level of rapid response and professional service. These partners maintain appropriate spare‑parts inventory and follow FLOAUTO’s service standards, ensuring international users receive dependable assistance with the same care, efficiency, and technical expertise.

All FLOAUTO after‑sales service hotlines operate 24 hours a day. Customers requiring service may contact the nearest regional service station or reach our Shanghai headquarters’ after‑sales service hotline directly. We are committed to providing professional, efficient, and sincere support whenever you need it.

FLOAUTO’s after‑sales service network is built around a single commitment: delivering fast, reliable, and convenient on‑site support wherever our customers operate. Each FLOAUTO sales office is staffed with dedicated service personnel who regularly return to our Shanghai headquarters for continuous technical training and certification, ensuring consistent service quality across all regions.
To minimize downtime and accelerate equipment recovery, FLOAUTO prioritizes replacement‑based service whenever possible. This approach shortens on‑site troubleshooting time, reduces operational disruption, and ensures that customer equipment is restored to normal performance with maximum efficiency.
Beyond our direct service stations, FLOAUTO leverages the strength of our Channel Partner Network, which plays a critical role in supporting customers outside of China. All channel partners undergo regular technical training and capability assessments, ensuring they remain fully aligned with FLOAUTO’s service standards, spare‑parts practices, and troubleshooting protocols. Equipped with appropriate inventory and backed by FLOAUTO’s engineering expertise, these partners deliver rapid, professional support across their respective regions.
As our global customer base continues to grow, FLOAUTO is actively expanding both our local service coverage and our international channel partner network. This ongoing investment strengthens our ability to provide timely, dependable, and expert assistance worldwide — ensuring every customer receives the same high level of care, responsiveness, and technical excellence.