Privacy Policy

Effective Date: 29 June 2026

FLOAUTO (Shanghai) Control Valve Co., Ltd. ("we", "us", or "our"), a company incorporated in the People's Republic of China, is committed to protecting the privacy of visitors to our website at https://www.floauto.cn (the "Website"). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your data.

We comply with applicable data protection laws, including China's Personal Information Protection Law (PIPL), Singapore's Personal Data Protection Act (PDPA), Hong Kong's Personal Data (Privacy) Ordinance (PDPO), and, for visitors located in the European Union, the United Kingdom, the EU/UK General Data Protection Regulation (GDPR).

By using the Website or registering for an account, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are (Data Controller)

2. Personal Data We Collect

2.1 Information You Provide to Us

When you create an account to sign in, we collect only the following information:

We practise data minimisation: we collect only the four fields above at registration. We do not require you to provide any other personal information to create an account.

If you submit a technical enquiry or quotation request, we will also process the content of your message and any details you choose to include in it.

2.2 Information Collected Automatically

We do not track your browsing behaviour and we do not build profiles of you. The only information collected automatically is limited technical data necessary to operate and secure the Website:

3. How We Use Your Personal Data

We use your personal data only for the following purposes:

We do not use your personal data for automated advertising, behavioural tracking, or profiling. We assess occupation and country at registration solely to confirm that account holders are genuine customers or prospective customers.

4. Where Your Data Is Stored and Processed

Your personal data is stored and processed on servers located in Hong Kong and Singapore. These servers are operated through Alibaba Cloud (Alibaba Cloud Computing) using its Hong Kong and Singapore regions; your data is not stored in Mainland China. As we are a company incorporated in the People's Republic of China, we are required under PIPL to inform you that your personal data is transferred to and stored outside Mainland China.

If you are located in the EU or UK, your data will be transferred to and stored in Hong Kong and Singapore. We rely on appropriate safeguards (such as standard contractual clauses or equivalent measures) for such transfers where required by GDPR.

5. How Long We Keep Your Data

Once the applicable retention period expires, or upon a valid deletion request, we will delete or anonymise your personal data.

6. Cookies

Our Website uses only strictly necessary cookies that are essential for the Website to function — for example, a session cookie that keeps you signed in to your account. These cookies do not track you across websites or sessions, are not used for advertising or analytics, and do not build any profile of you.

Because we use only strictly necessary cookies and do not deploy any analytics, advertising, or tracking technologies, no cookie consent banner is required, including for visitors in the European Union and United Kingdom. Strictly necessary cookies are exempt from consent requirements under GDPR, PDPA, and PIPL.

7. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We may share it only with:

• Service Providers — trusted vendors who help us operate the Website (e.g. hosting providers, email delivery services), bound by data protection obligations.

• Legal and Regulatory Authorities — where required by applicable law, court order, or lawful request.

• Business Transfers — in connection with a merger, acquisition, or sale of assets, subject to equivalent protection.

8. Your Rights

To exercise any of these rights, email us at admin@floauto.cn. We will respond within 30 days. We may need to verify your identity before processing your request.

EU/UK users have the right to lodge a complaint with their local data protection authority. Singapore users may contact the Personal Data Protection Commission (PDPC). Hong Kong users may contact the Office of the Privacy Commissioner for Personal Data (PCPD).

9. Data Deletion Requests

You may request deletion of your personal data at any time by emailing admin@floauto.cn with the subject line "Data Deletion Request". Provide the name and email address associated with your account so we can locate and verify your records. We will process verified requests within 30 days, subject to any data we are legally required to retain.

10. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted transmission (HTTPS/TLS), access controls, and storage in reputable data centres in Hong Kong and Singapore. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Contacting You

We will always contact you where necessary to operate your account and respond to your enquiries and quotation requests — for example, to verify your email, answer a technical question, or send a quotation you asked for. These are essential service communications.

Separately, at registration we will ask whether you consent to us contacting you for other purposes, such as product updates, follow-ups, or promotional information. This consent is optional and is never pre-selected. If you opt in, you can withdraw your consent at any time by using the unsubscribe link in any such message or by emailing us. Withdrawing this consent will not affect essential service communications or any other processing of your data.

12. Children's Privacy

The Website is intended for business and professional users and is not directed at children. We do not knowingly collect personal data from minors under the age of 18. If you believe we have collected data from a minor, please contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified by posting the updated Policy on the Website with a new "Last Updated" date. Your continued use of the Website after changes take effect constitutes acceptance of the updated Policy.

14. Contact Us